FAQs

1. How can I contact you?

You can reach us via email at embraceycom@gmail.com. We strive to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched efficiently to provide timely delivery.

3. Can I get a refund on my product?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. How do I initiate a return?

To start a return, please contact us at embraceycom@gmail.com. We will guide you through the return process.

5. What items are non-returnable?

Certain items cannot be returned. If you have questions about a specific item, please reach out to us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days.

7. What should I do if my item is defective or damaged?

Please inspect your order upon reception. If you find any defects or damages, contact us immediately so we can evaluate the issue and resolve it.

8. Can I exchange my product?

The fastest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

9. How long does shipping take?

Shipping times vary based on the location and supplier. Typically, you can expect delivery within 5 to 20 business days after your order is processed.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal, ensuring a secure and convenient checkout experience.